How to Fix Ring Snapshot Not Updating or Stuck Updating

Written by

Ojash

Reviewed by

Hashir

Last updated: September 11, 2024

Expert verified

Is your Ring Snapshot not updating at all or stuck updating? It could be due to Wi-Fi issues, app problems, or other glitches. This guide will help you figure out why it happens and how to update your Ring Snapshot feature to make it work properly.

How to Fix Ring Snapshot Not Updating or Stuck Updating

To fix the issue of your Ring Snapshot not updating or being stuck updating, follow these troubleshooting steps:

1. Check Your Wi-Fi Connection

• 📶 Signal Strength: Check your Ring device’s Wi-Fi signal strength (RSSI) in the app under Device Health. If weak, move the router closer or use a Wi-Fi extender to prevent the Ring Snapshot not updating issue.

• 🚀 Network Speed: Make sure your Wi-Fi is fast enough to handle the snapshot feature. Ring devices work best with an upload speed of at least 1-2 Mbps.
• 🔁 Reboot Router: Restart your router by unplugging it for 30 seconds, then plugging it back in.

2. Check Your Ring Protect Plan

Snapshot Capture requires an active Ring Protect Plan. It provides additional features such as video recording, sharing, and snapshot capture. If your subscription has expired, renewing or choosing a new plan is necessary to continue using the Snapshot Capture feature​​​​.

3. Check Snapshot Settings

Sometimes, a simple tweak in the settings can resolve the issue without any advanced troubleshooting. By disabling and re-enabling the Snapshot feature in the Ring app, you may be able to fix the Ring Snapshot not updating issue.

Here’s how:

1. Open the Ring app.
2. Go to Device Settings, and ensure the Snapshot Capture feature is enabled.
3. Try disabling and then re-enabling the feature to refresh it.

4. Power Cycle Your Ring Device

Power cycling your Ring device can help refresh its internal systems and resolve minor software glitches that might be causing the snapshot feature to malfunction. To do that:

• For battery-powered models, remove the battery for about 30 seconds, then reinsert it.
• For hardwired devices, you can turn off the power at the circuit breaker for about 30 seconds before turning it back on.

5. Clear App Cache

Clearing the app cache can resolve glitches that may prevent snapshots from updating. Follow these steps to clear the Ring app cache:

For Android:

1. Open Settings on your phone.
2. Go to Apps and find the Ring app.
3. Tap on Storage.
4. Select Clear Cache.

For iPhone:

1. Uninstall the Ring app by holding the app icon and selecting Delete App.
2. Go to the App Store and reinstall the Ring app.

6. Update the Ring App

Keep the Ring app updated for bug fixes and better performance, which can resolve snapshot issues. Here’s how to update:

For Android:

1. Open the Google Play Store.
2. Tap on your profile icon in the top-right corner.
3. Select Manage apps & device.
4. Find the Ring app and tap Update if an update is available.

For iPhone:

1. Open the App Store.
2. Tap on your profile icon in the top-right corner.
3. Scroll to find the Ring app.
4. Tap Update if an update is available.

7. Check Firmware Version

Ensuring your Ring device has the latest firmware can prevent issues like snapshots not updating. Here’s how to check:

1. Open the Ring app.
2. Select your Ring device.
3. Go to Device Health.
4. Look for the Firmware section.

If it says Up to Date, your device has the latest firmware. If not, the firmware will automatically update when the device is connected to the internet.

8. Check Power Supply (For Hardwired Devices)

A stable power supply is crucial for your Ring device’s performance, especially for hardwired models. Follow these steps to check the power:

1. Open the Ring app.
2. Select your Ring device.
3. Go to Device Health.
4. Check the Power Status section.

If your device shows insufficient or unstable power, verify that it’s properly wired, or consider consulting an electrician.

9. Factory Reset (Last Resort)

If all else fails, a factory reset can resolve persistent issues. Keep in mind, this will erase all settings, and you’ll need to set up your Ring device again. Here’s how to reset:

1. Locate the Setup Button on your Ring device.
2. Press and hold the button for 15-20 seconds.
3. Wait for the device to reset, which may take a few minutes.
4. Open the Ring app and follow the instructions to set up the device again.

Use this as a last resort, as it will require reconfiguration of all your settings.

Why Is Your Ring Snapshot Not Updating?

There are several reasons why the Ring Snapshot feature might not be updating:

• 📶 Weak Wi-Fi Signal: If your Ring device has a poor connection to your Wi-Fi network, it may struggle to upload or update snapshots consistently.
• 🔋 Power Issues: Low battery levels or inadequate power supply (for hardwired devices) can prevent the snapshot feature from working correctly.
• 📲 App or Firmware Outdated: Running an outdated version of the Ring app or device firmware can cause the snapshot feature to malfunction.
• ⚙️ Device Settings Misconfigured: If the Snapshot Capture feature is accidentally turned off or improperly configured, it won’t update as expected.
• 🌐 Network Speed: Insufficient upload speed from your network can hinder the regular uploading of snapshots. Ring devices typically need at least 1-2 Mbps for optimal performance.
• 🛠️ Temporary Software Glitches: Minor software issues or glitches within the app or device can occasionally disrupt the snapshot feature.

Addressing these potential issues should help get your snapshots updating again!

Fix Your Ring App Snapshots Not Updating

Each minute your Snapshot feature is down creates security gaps. That’s why I monitor Wi-Fi, power, and app issues to keep my Ring Doorbell reliable. Here are some guides to help you stay proactive:

• If your Ring Doorbell is disconnected from the WiFi, it won’t update or record.
• If your Ring Doorbell battery dies quickly, you won’t be able to complete an update or record continuously.
• If your Ring video freezes, check Wi-Fi stability, update the app, limit other devices, and check for damage.

Frequently Asked Questions 

Ojash

Author

Hi, I’m Ojash! My journey into smart home technology began with a simple lighting upgrade that quickly turned into a passion. I was fascinated by how connected devices could completely transform everyday living. With over 7 years of experience, I now specialize in creating tailored smart home solutions that enhance comfort, convenience, and efficiency. Through my work at JustSmarter, I enjoy sharing practical advice and insights, helping readers confidently explore the smart home world.

Hashir

Reviewer

Hi, I’m Hashir, a tech enthusiast with a deep love for smart home innovations. My interest in technology has always been driven by the idea of making everyday life more streamlined and efficient. After years of experimenting with smart devices in my own home, I’ve made it my mission to share what I’ve learned with others. I focus on practical, easy-to-understand solutions that anyone can implement to enhance their home. Writing for JustSmarter allows me to connect with fellow tech lovers and help them take their first steps—or next steps—into the exciting world of smart homes.